Welcome to the Prime Promise

Your world, your work, and your wellbeing
all make more progress with Prime

...that's our Promise

Accelerate your progress

People are at the heart of everything we do, and Prime people make our business uniquely successful. The values they live by, and the passion they bring for collaboration and innovation, blaze a trail for our partners, and for patients everywhere.

As part of our diverse, worldwide and highly skilled team you will share in a vibrant, dynamic, open culture. Your own unique talents add to our amazing mix of expertise, encompassing high science, award-winning and cutting-edge technology, evidence and data, proven strategy, and visionary creativity.

It’s this mix that makes Prime people leaders, and a center of excellence. Prime is the place to accelerate your own progress, whether you aspire to leadership, or you’re a proven leader in your field already. Prime provides you with a powerful platform to make your mark.

Together we accelerate life-changing solutions to global healthcare challenges.

Together, we are Prime.

prime promise

Culture

Learn about what drives us; our vision and values, our people, our strategy and our stance on important things like Environmental, Social and Governance (ESG) and Diversity, Equity and Inclusion (DEI).

Advancement

Personal development is important to every one of us, and Prime provides opportunities for all, whatever level you’re at.

Reward

We’re one of the leading players in our industry and we make sure that our people receive commensurate rewards.

Recognition

Celebrating success is integral to what makes us one global team. We shine a light on our people and the amazing work that they deliver every day.

Work

From flexible working to feedback and appraisal; the real detail is in your Employee Handbook, but you can get a flavor here.

Wellbeing

When you’re at your best, mentally and physically, you are at your most happy and you do your best work; here’s what we do to help you be the best you.

Our culture

Learn about what drives us; our vision and values, our people, our strategy, and our stance on important things like ESG and DEI

Our vision

Accelerating life-changing solutions to global healthcare challenges

Our mission

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals

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Our values and behaviors

Guiding our work every day

Be brave

It takes real courage to disrupt the status quo, to rock the boat, to make the difference. Prime people know this will always be encouraged, supported and rewarded – without risk there is never any true innovation.

Be brave Behaviors >
Be brave Behaviors >
  • Seize the learnings
  • Challenge
  • Step out of your comfort zone
  • Embrace change
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Be human

It takes empathy to forge the bonds that unite a truly brilliant team, including our own people, and the external partners we work with. Prime people understand that kindness, compassion and support of the whole person, including any frailties, are fundamental to who we are.

Be human Behaviors >
Be human Behaviors >
  • Trust and integrity
  • Empathy
  • Partnership
  • Respecting differences
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Be passionate

It takes a genuine love for what you do to create something great. Prime people know that it’s okay to feel strongly about their areas of expertise, to take a stand, to fight a corner. We always debate with vigor, openness and mutual respect.

Be passionate Behaviors >
Be passionate Behaviors >
  • Love what you do
  • Inspire others
  • Know your why
  • Celebrate success
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Be exceptional

It takes dedication, hard work and a tenacious spirit to achieve the outstanding. Prime people know that what differentiates us from the competition is the power of our combined expertise when we collaborate as one team.

Be exceptional Behaviors >
Be exceptional Behaviors >
  • Go the extra mile
  • Continuous learning
  • Be the expert
  • Set the highest standards
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Science has the power to change lives for the better.

Together we accelerate change, empowering our clients to go further, faster.

Prime is the world-leading life sciences communication and commercialization partner for the healthcare sector; working with our clients to achieve better outcomes for every stakeholder at every stage.

One agile, global, multi-disciplinary team that seamlessly blends industry, professional and academic expertise, driven by the values that define us.

Our exceptional heritage, deep scientific understanding and profound experience in life sciences is matched by our strategic insight, creative originality, technical aptitude and commercial acumen.

And of course, our unwavering commitment to nurturing the human relationships that underpin exceptional client service.

Our people

People are at the heart of everything we do, and Prime people make our business uniquely successful. Whatever your passion - science, innovation, people, communications, commercialization - or something else, we blaze a trail for our partners and for patients everywhere.

As one diverse, worldwide team, you are part of a vibrant culture that is committed to making positive change in the world. This means taking a strong lead on the issues that matter most to people everywhere.

Diversity, Equity and Inclusion (DEI)

Prime is made up of brilliant people, and it’s our differences that make us a unique and truly exceptional team

As part of our diverse, worldwide and highly skilled team you share in a vibrant, dynamic, open culture. A culture where we value and encourage different ideas and views, harnessing the strength of diverse perspectives to enhance innovation and create a workplace where people can thrive.

Our dedication extends to ensuring that every individual is consistently and equitably valued within our organisation. We believe in fostering a workplace where diversity is celebrated, and each person’s unique contributions are recognised, appreciated and respected.

Environmental, Social, and Governance (ESG)

At Prime, we believe that the decisions we make today directly impact the world of tomorrow. The challenges facing our environment and society are undeniable, and as a leading business, we have both the opportunity and responsibility to drive meaningful change.

Our planet’s resources are limited, and the social wellbeing of our communities is increasingly interconnected with business practices. We recognize that every action we take has far-reaching consequences, impacting not just our business, but the global community as well.

As Prime grows, so does our impact on the world around us. We have the power to create positive change, influencing not only our immediate environment but also setting an example within our industry.

Our commitment to ESG is crucial for ensuring that we contribute to a world that is healthier, more equitable, and sustainable.

Addressing ESG issues is more urgent than ever. With increasing demands from customers, evolving regulations, and the visible effects of climate change, it’s clear that the time to act is now.​ Our stakeholders, employees, customers, investors, and communities expect us to lead by example. The decisions we make today will determine our ability to thrive in the long term.​

Our path forward:

We have developed a comprehensive ESG strategy that not only aligns with our existing business objectives, such as VOS 26, but also with the United Nations Sustainable Development Goals (SDGs). This strategy serves as our guide to building a resilient and sustainable business, capable of meeting the challenges of today and tomorrow.

To stay on course, we’ve outlined a clear roadmap with key milestones—from immediate actions in 2024 to long-term goals that extend beyond 2026. These steps are designed to ensure that we’re not just reacting to changes but proactively leading the way in sustainability and ethical business practices.

Every one of us at Prime plays a vital role in this journey. Together, we can ensure that our business doesn’t just adapt to the future but helps shape it in a way that benefits everyone.

Be Inspiring

Be Impactful

Be Sustainable

Be Visionary

Environment, Social and Governance (ESG)


ESG stands for Environmental, Social and corporate Governance. It’s the “doing good” credentials of an organisation, with respect to its sustainability and ethical impact. It’s something that we at Prime are committed to and care passionately about.

Firmly anchored to our strategy and guided by the United Nations Sustainable Development Plan, we are establishing a strategy aimed at achieving net zero, involving monitoring and benchmarking our greenhouse gas emissions and implementing key carbon reduction strategies.

Alongside this, as employees we all do our bit too. From recycling everyday waste such as coffee pods, to cycling to work, minimising print, hybrid working and even joining the tree planning programme. All the seemingly little things really do add up to a positive impact on the environment.

Socially we are making strides towards equality by establishing diversity and inclusion programmes, as well as supporting community-based charities. Colleagues are encouraged to get involved via volunteering days, regularly organising local events, supporting charity initiatives and helping community projects.

Our strategy extends further to managing the ethical conduct of our supply chain, implementation of a robust cyber infrastructure, and not least a company governance centred around fairness, ethics, transparency and accountability.

Everyone at Prime has a key role to play in helping us achieve our goals, and most importantly supporting each other to get there.

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Our strategy for success

One clear direction for our people, our business, and our future, introducing VOS 2026.

VOS stands for Vision, Objectives and Strategies. It represents Prime’s 3-year strategic plan.

VOS 2026 places our vision at the center of our strategy. Giving clear direction and alignment, whilst ensuring that everything we do brings us closer to our vision.

A diagram illustrating Prime's strategy for success

Meet our leaders

The Executive Team


A photo of Graeme Peterson

Graeme Peterson

Chairman and Group CEO

A photo of Valerie Moss

Valerie Moss

Chief Scientific Officer

A photo of Sue O'Leary

Sue O'Leary

Global EVP, Evidence & Access

A photo of James Karcher

James Karcher

Global EVP, Medical Communications, AI & Digital Healthcare

A photo of Peter Agathangelou

Peter Agathangelou

Global EVP, Advisory & Growth

A photo of Buffy Bowles

Buffy Bowles

Chief People Officer

A photo of Stephanie Murray

Stephanie Murray

Chief Financial Officer

Advancement

Personal development is important to every one of us, and Prime provides opportunities for all, whatever level you’re at

At Prime we recognize the significance of learning and development for every member of our team.

Prime provides opportunities for all, whatever level you’re at.

Our approach creates an environment of continuous learning and critical thinking, nurturing both the mindset and skills to empower and accelerate personal growth.

We call our unique approach to learning and development Dojo.

The prime | dojo logo

Prime Dojo provides a continuous learning journey, tailored to your needs.

Your starting point is determined by your existing level of expertise for any given discipline.

Whatever your starting point, there is always scope to progress.

We understand that to support personal growth, the learning and development process is iterative and constantly evolving.
At Prime there are opportunities to develop across a breadth of new and exciting disciplines, as well as to deepen expertise in a specific area of interest.

A image of the Prime continuous learning diagram displayed vertically A image of the Prime continuous learning diagram displayed horizontally

Embark

Explores foundational knowledge and skills relevant to our roles and upskill for new challenges . Beginnings can be at any point in your learning journey, depending on your expertise in that area.

Evolve

Takes you to the next level by embracing learning opportunities to deepen your expertise and refine your skills.

Inspire

Empowers you to become a mentor and coach, inspiring others through knowledge, experience, and passion for learning.

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Every learning journey embraces an integrated, multi-dimensional approach, specifically tailored to individual needs and preferences

Your tailored journey

Blended workshops
Combining traditional in-person training sessions with virtual learning activities. This hybrid approach leverages the benefits of face-to-face interaction and digital resources, providing a flexible and comprehensive learning experience.
Buddy/Mentors
We assign buddies to all new starters, a friendly face to help you settle in quickly. Alongside your manager, as you progress your career at Prime, mentors can be assigned to help foster your personal and professional development and help you reach your full potential.
Internal mobility
Moving to different roles or teams is a great way to acquire new skills and experiences to advance your career. Supporting opportunities for growth and development across different teams and a broad spectrum of disciplines.
In-role experience
Around 70% of learning happens through hands-on experience and practical application, which is crucial for skill development and knowledge retention. Along the way, we’ll actively identify projects and opportunities that challenge and support your career development.
People management
Your manager is there to support you throughout your learning journey. Helping to identify opportunities for personal alongside supporting you in your role. As you progress, we'll encourage you to develop your own management skills via people management opportunities.
People management
Your manager is there to support you throughout your learning journey. Helping to identify opportunities for personal alongside supporting you in your role. As you progress, we'll encourage you to develop your own management skills via people management opportunities.
Peer to peer
Mutual learning through engagement and collaboration with colleagues from across the organization who are at the same level. Sharing skills, ideas and experiences.
On-demand training app
Flexible and personalized learning through Prime’s on-demand app. Giving access to over 1000 engaging courses, when you need them and at your pace.
Industry event participation
You’ll be encouraged to attend industry conferences and events to help you stay ahead of trends, grow your network and learn from industry experts.
Professional sponsorship
We encourage people to seek opportunities for personal growth and development. Employees with at least 6 months service are eligible to apply for financial assistance and/or study leave to support your professional development.
Dojo learning programs
Our Dojo learning programs support you at specific stages of your career, such as our Ignite and Changemaker programs.

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Embark

Ignite – Launching future leaders in life sciences


Ignite is Embark’s flagship learning program, designed to kick-start the careers of talented entry-level trainees and prepare them to become future industry leaders- sooner.

Our Ignite program equips trainees with foundational knowledge across a broad spectrum of expertise, and importantly an understanding as to how these areas of expertise fuse together to accelerate life-changing solutions to global healthcare challenges.

Underpinned by science - Ignite delivers a structured curriculum that fuses medical affairs, medical communications, real-world evidence generation, market access, patient engagement, as well as technology, AI-based strategies, scientific storytelling, commercialization and launch excellence.

Learning is multi-dimensional, from hands on experience with real-world projects, through to mentorship, collaboration with industry professionals and more.

The ultimate aim is to equip you with the necessary understanding and skills to accelerate your progress and your career.

Evolve

Evolve – Strengthening expertise for career growth


Evolve builds on the foundation of Embark, helping you take your skills to the next level and preparing you to progress to the Inspire stage, where you can mentor and coach others. We offer tailored opportunities to help you deepen your expertise and refine your skills through a combination of hands-on experience, collaboration, and training.

Each learning journey is unique. We use a tailored, blended approach that includes experiential learning through real-world projects, flexible on-demand training via EdApp, professional sponsorship for further education, and participation in industry events to help you stay ahead in your field.

Through the Prime Dojo, we support employees with a wide range of general and role-specific training aligned with business needs, including:

  • Technical skills and knowledge
  • Soft skills development
  • Industry knowledge
  • Compliance and industry best practices
  • People management and leadership
  • Innovation

Career progression

Your manager will support you throughout your learning journey, regularly discussing your goals during performance reviews. You can also take advantage of opportunities for career progression include advancing within your team or role (upward mobility), exploring new roles or teams across Prime (internal mobility), or expanding your responsibilities by focusing on different aspects of your role (role expansion).

Inspire

Changemakers – Empowering future leaders in life-science communications


Changemakers is our signature Inspire program and a cornerstone of our learning and development strategy. Designed to help you unleash your full potential, it equips future leaders to shape the evolving landscape of life-science communications across medical, access, marketing, patient affairs, innovation, and digital.

A holistic change management program that fosters talent development, strengthens critical skills, and leverages processes and tools to drive meaningful change. Built on evidence-based behavior change models, it nurtures the mindset and capabilities needed to design and deliver innovative solutions with excellence.

Over six months, participants engage in a blend of online learning, in-person workshops, peer learning groups, and guest events.

The first stream focuses on omnichannel strategy and communications, followed by AI skills. Omnichannel is a customer-first strategic approach that delivers a unified and consistent experience across all engagement channels. Paired with AI expertise, Changemakers becomes a key driver of business growth, reinforcing Prime’s mission as a strategic partner—anticipating and solving client challenges while setting the standard for medical affairs excellence.

Reward

We’re one of the leading players in our industry and we make sure that our people receive commensurate rewards

Your annual pay review

Prime values its employees and the contribution they make to its success; therefore, we want to reward our employees whenever possible, and pay is a major part of this.

Every year we determine an annual base pay increase, taking into consideration external factors such as the rate of inflation, and internal factors such as the financial performance of the company.

Any annual base increase is effective from 1 April. To be eligible you need to have been employed for 6 months or longer as of 1 April and meet the qualifying criteria.

Please see the pay review guidelines for more details.

Prime referral program

Did you know that you can earn a Prime referral bonus?

If you refer a talented person who meets the requirements for an available position and is hired, you not only contribute to our business success, but a financial reward will be yours too.

Your time off

Everyone needs a break, taking time off to rest and refresh is a vital part of ensuring we stay fresh, mentally and physically, and able to perform at our best. For comprehensive information on Prime’s time-off policies, including location-specific nuances, refer to your Employee Handbook. The big picture looks like this:

Holidays/Paid Time Off

Employees are entitled to paid holidays or PTO. As your length of service increases your entitlement increases. Public bank holidays/ Federal holidays are in addition to this entitlement.

Shutdown period

In addition to your holidays/PTO, Prime closes between Christmas and New Year so additional paid leave is given to everybody.

Birthday day off (PTO)

To show our appreciation for all your hard work, each employee gets their special day off to do exactly what they want - whether it’s with friends and family, pursuing a hobby, or simply relaxing.

Sickness

We offer paid sick leave; this varies by location and more details can be found in your employee handbook.

Medical appointments

Need time off for a medical appointment? Don’t worry, we understand and take a flexible approach. We trust that disruption to the working day is kept to a minimum and that you liaise with your manager to make up the time within the same week.

Giving blood

Giving blood is a great thing to do, which is why we give you the option to have reasonable time off to give blood, if this is available in your location.

Sabbaticals

These give you the opportunity to travel or pursue other interests outside work without leaving your job. Sabbaticals are discretionary, unpaid, and each request is reviewed on an individual basis.

Bereavement

Grief is your journey that takes time, and everyone reacts differently. To support you there are a number of leave options available.

Other leaves of absence

Employees may be entitled to other types of leave based on their location. For more details, please refer to your Employee Handbook.

Your pension and life assurance

We understand our employees’ need for financial security and peace of mind, providing both long-term stability in retirement and immediate protection for their loved ones in case of unforeseen events. For comprehensive information, including location-specific details, please refer to your Employee Handbook

Pension scheme

Prime offers comprehensive retirement plans for its employees in both the UK and the US. In the UK this includes a pension salary sacrifice option.

Pension support

We have external partners who can provide employees with pension/401k advice in both the UK and US. This gives you the opportunity to have one-to-one pension advice sessions, including early retirement planning, pension investment, options to consolidate pension funds and any other general pension information.

Life assurance

Prime provides life assurance, in both the UK and US. For more details, please refer to your Employee Handbook.

Family-friendly policies

We have a wide range of policies to support you and your family. There are specific differences based on your location, for more details please see your Employee Handbook.

Enhanced maternity and adoption pay

Enhanced maternity/adoption pay is available to colleagues in the UK and US that meet the qualifying criteria.

Enhanced paternity pay

Enhanced paternity pay is available to colleagues in the UK and US that meet the qualifying criteria.

Parental leave

Parental leave can be an option if you need to take extra time off work to look after a child, or to make arrangements for a child’s welfare, for example. There are specific differences based on your location, see your Employee Handbook.

Recognition

Celebrating success is integral to what makes us one global team; we shine the spotlight on winning strategies and share best practice

Recognizing success

Recognizing your contribution to improving people’s lives enables us to accelerate progress. It’s a great way to share insights about what works well, right across our global family. We have different kinds of recognition, ranging from the everyday to the more formal.

Recognition framework and awards

Ripple

01
Monthly award
Peer to peer recognition via Officevibe

Visibility of our values in action
Monthly prize draw
 

Ripple awards

These awards are chosen monthly through a prize draw of peer nominations. They highlight colleagues who are living our values with dedication and positive energy.

When we demonstrate our values in everything we do, the effect ripples out to everyone in the business – and that definitely deserves recognition.

Wave

02
Quarterly award
Nominated recognition by the Wave award committee

Celebrate people who embody our vision and values going above and beyond to make significant contributions to our collective success.

Wave awards

Our esteemed quarterly awards celebrate individuals who are actively bringing the Prime vision to life.

Reviewing all the previous quarter’s Ripples nominated by our people, this award honors those who create lasting impact and inspire us all!

Recognizing success

Recognizing long service

Our long service awards recognize your dedication over 5, 10, 15 and even 20 years!

Colleagues are invited to choose from a range of gift options to celebrate the occasion.

Recognizing performance

Promotions are an important way to recognize talent and accelerate your progress.

At Prime our promotion process takes place across the business every 6 months, in April and October.

For Ignite employees a promotion window may occur every 3 months.

Bonuses are another important way that we reward and recognize performance at Prime.

The discretionary bonus process takes place annually, with awards based on overall company performance as well as your personal contribution to success.

The review period runs from January to December. For colleagues who have joined part way through the year, a bonus would be eligible on a pro rata basis.

Work

From flexible working to feedback and appraisal; the real detail is in your Employee Handbook, but you can get a flavor here

Work–life balance

The world of work has transformed significantly in recent years — and this change continues.

At Prime, we understand that everyone’s lives come with unique demands. That’s why we have policies designed to support individual needs. Achieving the right balance means fostering positive work-life integration while ensuring we meet the dynamic needs of our business.

Working well together

As a people-centered business, we value the importance of in-person collaboration. That’s why we enjoy spending a minimum of two days a week in the office. This time together helps deepen your understanding of the business, build strong relationships, stay connected with change, and advance both individual and team learning and career progression.

We also recognize that flexible working is an important way in which we support a positive work-life balance. Flexibility looks different for everyone, however, it’s important that colleagues discuss and agree specific working hours and locations with their manager, mindful of the needs of their team, their role and the wider business.

Continuous feedback

At Prime we encourage continuous feedback. It is a proven and valuable tool for growth, learning and development. Directly aligned with our values of being human and brave, this involves regular real-time, two way feedback between managers and team members, which is supported by a structured 6 monthly performance review process.

Engagement with Officevibe

Officevibe is our people engagement platform, central to fostering a culture of open communication and meaningful two-way feedback between employees and managers. As a cornerstone of our employee experience strategy, it helps us strengthen relationships, boost engagement, and create an environment where everyone feels valued and heard.

Through weekly pulse surveys, employees can share anonymous feedback on various topics, providing us with real-time insights into their experiences. This secure and open communication channel empowers employees to voice their thoughts safely, while enabling managers to address concerns directly and take meaningful actions to enhance the workplace.

Officevibe’s Good Vibes feature further supports our culture of recognition by making it easy for colleagues to celebrate each other’s achievements—big or small. By highlighting the positive impact of individual contributions, Good Vibes fosters a shared sense of success and appreciation, strengthening our collective spirit as a team.

Wellbeing

When you’re at your best, mentally and physically, you do your best work; here’s what we do to help you perform

Feel good, work better

Here’s just a few of the benefits available to you at Prime!


Healthcare insurance

Comprehensive healthcare coverage is available in the UK and the US, providing access to extensive healthcare networks and services, with the option to extend coverage to dependents. Specific coverage details vary by location.

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Health and wellness discounts

Employees can benefit from access to a wide range of discounts, from online shopping and travel, to entertainment, gyms, and cinemas.

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Vision support

We provide vision support including vision coverage for US employees and free eye tests for UK employees.

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Mental health first-aiders

We recognize how important it is to look after our mental health. We have trained MHFAs who are here to help and provide resources that may make a big difference to your health and wellbeing.

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Employee Assistance Program

Our Employee Assistance Programs are available for employees from day one of employment. The EAP is designed to help you deal with any personal or professional problems that could be impacting on your general health and well-being.

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Occupational health

We partner with an external provider supporting Prime with occupational health to enhance your wellbeing at work.

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Choir

Pitches of Prime is our vocal group that gets together once each year for a virtual Christmas carol video.
Established in 2019, it is open to all who enjoy singing and want to take part in this fun and well-received year-end activity.

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Feel good, work better (continued)

Here’s just a few of the benefits available to you at Prime!


Prime Social

Prime Social is a vibrant, inclusive group that brings us all together to celebrate our diverse culture and foster meaningful connections across Prime. Through social, wellbeing, and charitable activities — both virtual and in-person — Prime Social enhances our experiences and helps us thrive as a global team.

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Social activities

We bring our global team closer and celebrate our diversity through engaging social activities. From seasonal festivities and annual events to smaller gatherings, both virtual and in-person, Prime Social fosters a sense of community and belonging for everyone.

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Wellbeing activities

We promote physical, mental, and emotional wellness through awareness campaigns, wellness sessions and practical activities designed to help provide you with an opportunity to pause, reflect, and refocus.

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Charitable activities

We understand the importance of giving back to our communities. Prime Social facilitates charitable fundraising activities and raises awareness for meaningful causes. By supporting issues close to our hearts, we unite as a team to create a positive impact both within and beyond the workplace.

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Coffee dates

Employees have the opportunity to participate in our virtual monthly coffee date program, where they can sign up to meet with a different colleague each month. This enjoyable initiative offers a fun and informal way to connect with fellow team members across the group.

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